Negative suggestions is rarely good — particularly when it comes from a high-profile particular person.
This is one thing that occurred to Freewallet not too way back, however the one-stop digital finance app turned this into a possibility… and have become stronger in consequence.
It all started again in February 2021, when Elon Musk was regularly tweeting about Dogecoin because it loved the unlikeliest of surges from $0.005 to $0.74.
Freewallet quote-tweeted Tesla’s Technoking as he sang the phrases “Who let the DOGE out” — including that “DOGE doesn’t stop.”
But he replied: “Your app sucks.”
In an instance of customer support executed proper, Freewallet’s assist group replied minutes later — and stated they have been readily available to assist if he wanted something.
“Please unlock my account,” Musk wrote.
Freewallet did precisely that — springing to motion within the blink of an eye fixed — and it is clearly one thing he appreciated.
“Thanks for fixing,” he later instructed them.
It powerfully exhibits precisely how necessary customer support is — and though issues can often go incorrect every now and then, stable assist means most points may be fastened. Perversely, having this drama play out in entrance of hundreds of thousands of customers on Twitter confirmed precisely how proactive Freewallet may be.
More insights from Freewallet right here
Not simply surviving, thriving
Freewallet launched again in 2016 — however how has the enterprise been performing within the 18 months since Elongate?
Well, the platform says it is alive and properly. Although it is primarily often called a multi-currency pockets — providing assist for a plethora of digital property — it additionally supplies a gateway for individuals who need to swap fiat for crypto. Gift playing cards and crypto swaps are additionally out there.
New options are added on a regular basis, to not point out assist for a higher cross-section of altcoins. Freewallet says that its dev group is at the moment engaged on a brand-new iteration of the app the place the newest applied sciences take heart stage.
If something, we have seen Musk start to draw back from the world of crypto in current months — with Tesla not too long ago saying that it had bought 75% of its Bitcoin for $936 million in a bid to release liquidity.
Reflecting on that fateful day in February 2021, Freewallet stated: “Many Freewallet rivals joined the jolly rampage in the comment section offering their service to Musk and Tesla employees. However, it turned out that the company that reacts to a user’s query and timely fixes the problem can’t be ruined by a single tweet, no matter who posts it.”
It’s an all-important lesson — and given how Freewallet repeatedly launches promotions and giveaways, enters into partnerships with widespread fee operators, and vies to remain one step forward of the competitors, it is little surprise that this can be a platform now trusted by six million customers all over the world.
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