BEN WILKINSON: Sick of being left on maintain? Then do not let companies off the hook for woeful customer support… identify and disgrace the worst offenders
Shoddy customer support appears to have develop into half and parcel of contemporary day Britain.
The nation turned a blind eye when requirements slipped through the pandemic, as a result of all of us needed to adapt to a brand new way of life whereas hundreds of thousands of us have been confined to our properties. The Blitz spirit maybe made us extra forgiving.
But the worst of the pandemic is now within the rear-view mirror and we have now a brand new problem on our palms: the terrifying cost-of-living disaster pushed by power invoice rises.
Waiting video games: Appalling customer support has introduced Britain to a standstill with barely anybody in a position to decide up the cellphone and assist out and even reassure us
Yet when many people have tried to talk to Britain’s greatest firms on the cellphone we’re made to attend, and wait.
We are pressured to take a seat via mundane maintain music and recorded messages patronisingly advising us to go surfing when many purchasers merely don’t have that facility.
Appalling customer support has introduced Britain to a standstill, with passports and driving licences all delayed and barely anybody in a position to reply our calls to assist out and even reassure us. But at present Money Mail says sufficient is sufficient.
Failing to select up the cellphone to loyal clients shouldn’t be solely downright impolite, it’s a dereliction of obligation.
Yes, you may clearly vote together with your toes and take what you are promoting elsewhere. But companies now not appear to care. Only the specter of a significant fantastic will make them pay attention.
We need to see companies pressured to come back clear on name ready occasions, and in addition provide to name clients again in the event that they aren’t in a position to reply the cellphone.
A typical courtesy, absolutely? That’s why at present we’re launching our Pick Up Or Pay Up marketing campaign.
It’s not acceptable for a corporation to take our enterprise after which do all it could possibly to keep away from talking to us on the cellphone. Our time is effective, too. Many companies appear to have forgotten that.
We need to hear your tales of woeful service. We’d be delighted to call and disgrace these treating clients with contempt. Write to moneymail@dailymail.co.uk or Money Mail, Northcliffe House, 2 Derry Street, London, W8 5TT.
Lukewarm motion
The Government’s response to the power worth disaster has been half-baked. Perhaps Boris and Rishi hope it’ll dissipate earlier than the brand new cap comes into drive in October.
But individuals dwelling in worry of their power payments want extra assist and way more reassurance.
The solely actual assist the Government has provided is the £150 council tax rebate which solely these dwelling in much less priceless properties will obtain.
And regardless of payments hovering by greater than 50 per cent final month, many households may very well be ready months for this cash.
Yet the actual downside with this try at monetary help is that it isn’t very effectively thought via.
The coverage assumes that these dwelling in massive homes don’t need assistance paying their power payments.
Yet our older housing inventory tends to be bigger household properties that value loads to warmth. The arbitrary council tax band standards instantly excludes these households, even supposing the impression of rising costs is extra acute for them.
These individuals shall be getting annual payments price hundreds of kilos extra in some circumstances — whether or not they can afford it or not. While many with smaller, extra fashionable, well-insulated flats will get the £150 of their financial institution accounts whether or not they want it or not.
Crypto crash
Has cryptocurrency lastly had its day? Despite being heralded as the brand new digital gold, Bitcoin has confirmed to be no secure retailer of worth, falling 50 per cent in six months.
Money Mail has warned that cryptocurrencies haven’t any intrinsic worth and staking your nest egg may finish in tears.
Now, evidently the Emperor’s new garments are falling off and hundreds of thousands of naive buyers are realising their ‘assets’ may quickly be nugatory.
Once once more we’re left questioning how crypto companies have been in a position to promote prolifically and gasoline this Ponzi scheme.
